Market America | SHOP.COM
Turnaround Time
On Demand Edits
Immediate Linking Process

Founded in 1992, Market America Worldwide | SHOP.COM is an award-winning global e-commerce and digital marketing company that specializes in one-to-one marketing. The company provides a system for entrepreneurs to supplement their income while providing consumers with a better way to shop. Headquartered in Greensboro, N.C., Market America Worldwide employs close to 1,000 people globally, with international operations in Australia, Canada, Hong Kong, Singapore, Malaysia, Taiwan, the United Kingdom and the United States. Emerging markets include the Bahamas, Colombia, Dominican Republic, Ecuador, Jamaica, New Zealand, Mexico, Spain and Panama.

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“We have created a better overall experience for our customers by enhancing both product and service; saving a tremendous amount of money by going digital is a bonus – it's absolutely amazing! ”
Amy Remache, Director of Creative Services, Market America | SHOP.COM

The Challenge


Twice a year, Market America Worldwide | SHOP.COM brings thousands of entrepreneurs from around the world together to help inform, educate and empower them to build their own businesses. In the wake of 2019’s circumstances, these live and in-person events were, unfortunately, not possible. Therefore, we developed engaging, interactive and live virtual events that still allowed all of our company’s distributors, known as UnFranchise® Owners (UFOs), the ability to connect, access and experience the next chapter of business innovation. As our global conventions were moved online, we were tasked with finding a solution to digitize our promotional event material. Prior to DCatalog, we strictly printed our event programs; therefore, we required a quick and efficient format to ease our transition into the digital space. 

In addition to digitizing our event material, we also needed a digital solution that could satisfy the demands of our seven bi-monthly UFO magazines. Converting our magazines into online content meant that our customers would need an engaging and user-friendly experience. We wanted a transition that our customers could adapt to while also utilizing the benefits and potential of a digital platform. For this reason, it was also essential for us to incorporate Rep. ID Parameter technology. This critical component allowed us to innovate and transform how our UFOs track their customer conversions.


The Solution


Our search for a partner that could deliver our tailored list of criteria ultimately led us to DCatalog. As a company that services e-commerce sites, DCatalog works really well for us and has proven to be incredibly convenient, time efficient and environmentally conscious. Before DCatalog, we were printing approximately 200,000 magazines monthly. The shift to digital magazines has not only proven to be cost effective in terms of printing, but it made sense for us! Why not have a more accessible program for our consumers, where they can access their content on the go, through a phone or tablet? Our UFOs can also archive magazines online instantaneously, rather than having to revert to previous issues. With our high volume of magazine output and content that is 50+ pages, this is an all-in-one solution for both consumers and our UFOs. 

The transition into digital material has also expanded how consumers can interact with our category of catalogs. All products are linked from our website so that customers can shop directly through the magazine portal. This great advantage has been especially beneficial as we’ve recently started digitizing our beauty catalogs. Customers get the experience of a flipbook while purchasing and viewing our collection of in-demand products. And with the Rep ID Parameter, each UFO-specific catalog allows UFOs to monitor their customers’ purchases and products of interest. The e-commerce integration that DCatalog provides has been simple and compelling overall while enabling us to utilize new tools that have transformed our UFO magazines and their digital capabilities. In less than a year, we’re already converting other aspects of our content into digital due to this success. 


The Benefit


Updating and editing our digital content has never been easier than with DCatalog. Adding new promotional material or announcements can be done in a matter of seconds! Our IT department and QA review process is always quick, and we have no problems converting our systems — our website information can be linked seamlessly and flawlessly! DCatalog has demonstrated itself as an adaptable and practicable solution for content creation and end-user interactions that consumers experience with our catalogs. We don’t foresee going back to printed material, as we are adamant about the benefits that this technology has provided us:

  • On-demand edits, while being able to update previous versions
  • Tremendous money and tree savings by helping us cut print
  • Easily accessible content while on-the-go
  • Customer conversion tracking via Rep. ID Parameter technology 
  • Highly efficient instant linking
  • Customization capabilities for magazines
  • Simple, user-friendly e-commerce integration
  • Easy-to-use content creation platform